Beware of Scammers
Scammers use different tactics to get victims to fall for their schemes. In some cases, they can be friendly, sympathetic and seem willing to help. In others, they use fear tactics to persuade a victim. Scammers may pretend to be from Elizabethtown Gas. Be aware.
Don't be a victim; be prepared.
Protect Yourself from Potential Scams
- Scammers try to trick utility customers into providing personal or financial information.
- Scammers use a variety of contact methods that simulate how ETG connects with you – phone, email, and in-person.
- Never provide your social security number, banking information, or any other personal information to anyone initiating contact with you claiming to be an Elizabethtown Gas representative without company-issued ID.
- We will never require you to use only one type of payment or ask you to pay by prepaid cards, gift cards or through third party wire transfers or apps.
- Check your monthly account statement. If you do not have a large overdue balance, it’s unlikely that you would be disconnected.
- We will generally not demand immediate or urgent “on the spot” payments if you have not previously been contacted about an overdue balance. We use mail, phone and in-person communications to make sure you have advance notice of an overdue balance before disconnecting service.
- Look out for unsolicited emails with links with misspellings or odd domain names. Legitimate sites take care to avoid errors. A single letter out of place might mean you’re on a fake site.
- When searching for ETG information online, be sure you’re re-directed to elizabethtowngas.com.
- Always ask to see a company photo ID before allowing any utility worker into your home or business.
- Trust your instincts. If you’re unsure, call us 1.800.242.5830.
Imposter Scams
If something sounds too good to be true, it probably is.
Preventing scams involves recognizing red flags and adopting preventative measures.
ETG will never send employees to your home offering cash refunds, credits, or incentives.
Be wary if you are urged to make a purchase with the promise of compensation or if someone offers to make a payment for you.
We offer a variety of payment options and would never require a specific type of payment unless your service has been disconnected. If your service is disconnected, we require cash, debit or credit card payment, no checks, or e-checks.
Customers scheduled for disconnection due to nonpayment will receive a letter in the mail at least ten days in advance.
If you are scheduled for disconnection we will send employees to your home to collect payment. This should be paid via cash or check.
Never provide your social security number, driver’s license, or banking information to anyone initiating contact with you claiming to be a utility representative.
If you receive a suspicious email, DO NOT reply, click links, or download any attachments. Call us to confirm 1.800.242.5830.
If someone comes to your door claiming to be a Elizabethtown Gas employee or ETG contractor, ask for ID. ETG employees and contractors, carry company-issued ID, and present it when requested. If you are unsure, do not let the person in your house. Call us 1.800.242.5830.
Ways to identify an ETG employee:
Elizabethtown Gas employees carry ID and wear clothing with the ETG logo. (Sales team will also have a sign on their vehicle's dashboard.)
Honeywell, an ETG contractor, may visit your home to share information about Energy Efficiency programs. They carry an ID that includes both the ETG and Honeywell logos.
Most importantly, if you are unsure, call us 1.800.242.5830. Working together, we can help eliminate scammer activities.