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NJEC FAQ

About New Jersey Energy Choice

Q: What is New Jersey Energy Choice?
A: New Jersey Energy Choice is the New Jersey state initiative that gives you the ability to choose a Natural Gas Supplier. This could mean staying with your current supplier (Elizabethtown Gas) or selecting a new company for possible greater savings.

Billing

Q: Who do I call with a billing question?
A: That depends on who is doing the billing. You need to ask your new natural gas supplier what the billing arrangement will be.

Q: If I choose another natural gas supplier, will my bill be different?
A: That depends on the natural gas supplier you choose.

You may get one or two bills depending on your new supplier's arrangement with Elizabethtown Gas.

Comparing Prices

Q: How can natural gas suppliers offer different prices on natural gas? Aren't they selling the same thing?
A: It's all a matter of competition. Just as the same appliance, gasoline or computer can be sold at different prices by different outlets, so too, can natural gas supplies.

Consumer Protection

Q: What happens if my new natural gas supplier cannot provide me with natural gas?
A: Elizabethtown Gas will act as a safety net, providing you with uninterrupted service.

Q: Can I be changed to another natural gas supplier without my consent?
A: Under the state's Energy Competition Law, you cannot be switched to another natural gas supplier without your permission. It’s called "slamming," and there are severe penalties against any company engaging in this practice. If you feel you have been slammed or have questions about a supplier's license, call the Board of Public Utilities at 800.624.0241.

Q: What rights do I have as a New Jersey consumer?
A: As a consumer, you have a number of rights that help you make informed decisions and protect you against unfair conduct. To read more about the consumer protection features of New Jersey Energy Choice, as well as your Consumer Rights, go to Your Rights.

Emergencies

Q: Who do I call if I have an emergency, such as a natural gas leak?
A: You will still contact Elizabethtown Gas for all emergencies.

Low-Income Programs

Q: If I select another natural gas supplier, will I still receive financial assistance from programs for which I may be eligible?
A: Yes. Energy assistance programs such as Lifeline, LIHEAP (Low Income Home Energy Assistance Program) and NJ SHARES will continue to provide financial assistance to elderly, disabled and needy customers regardless of whether those customers choose another natural gas supplier.

Quality of Service

Q: Is all natural gas the same, or could cheaper natural gas be of less quality?
A: You should have no concern about the reliability or quality of service, whether you choose to stay with your current provider or switch to a new one, providing you choose a natural gas supplier licensed by the Board of Public Utilities.

Q: Will my service continue to be reliable if I choose a new supplier?
A: Be assured that whether you choose a new supplier or not, you will continue to receive the same reliable service you have always received from Elizabethtown Gas.

Shopping for Suppliers

Q: What is a natural gas supplier?
A: This is the company that provides the natural gas. You now have the opportunity to choose a new supplier if you so desire.

Q: What is a natural gas distributor?
A: This is the company that distributes the natural gas to you. They own the underground facilities that deliver natural gas to your home or business. This company is also known as your local utility, and regardless of which natural gas supplier you choose, your natural gas distributor will not change. Elizabethtown Gas is your natural gas distributor.

Q: What exactly am I shopping for?
A: Currently, your natural gas distributor (Elizabethtown Gas) provides all the services necessary to bring natural gas to your home or business, including supply and distribution. Now you have the opportunity to choose the company that supplies your natural gas, the natural gas supplier. This could mean even greater savings if you can find a natural gas supplier with a price less than that of your natural gas distributor.

Q: Do I have to choose a new natural gas supplier?
A: No. The intent of the law is to give you more choices, not force you to switch. You can continue to remain with the natural gas distributor that currently serves you.

Q: What happens after I choose a new natural gas supplier?
A: A new company will supply your natural gas but your current natural gas distributor (Elizabethtown Gas) will continue to deliver the natural gas just as it has in the past.

Q: Is there a deadline for choosing a natural gas supplier?
A: No. There is no deadline. You can switch any time you want.

Q: Where can I get a list of natural gas suppliers?
A: Visit the Board of Public Utilities' web site for a list of suppliers servicing the Elizabethtown Gas service area.

Switching Suppliers

Q: How do I go about switching to a new natural gas supplier?
A: If you decide to switch, all you have to do is sign up and the prospective supplier will contact Elizabethtown Gas. You can sign up in two ways: through the mail or online. If you decide not to switch, you don't need to do anything. Elizabethtown Gas will continue to supply your natural gas.

Q: If I sign up with a new natural gas supplier, how will I know if I've been successfully switched?
A: A: You will receive a confirmation letter from Elizabethtown Gas confirming your new natural gas supplier selection and service start date.

Q: If I sign up with a new natural gas supplier, can I switch to another supplier?
A: Yes. You will need to check the terms and conditions of your agreement with your current natural gas supplier.

Q: If I sign up with a new natural gas supplier, can I go back to my natural gas distributor?
A: Yes. You will need to check the terms and conditions of your agreement with your current natural gas supplier as well as with your natural gas distributor.

Important Notice: You can sign up for your energy suppliers online as well as through the mail. For your protection, transactions conducted online will be encrypted to ensure your total security and privacy. Additionally, all suppliers must be licensed by the New Jersey Board of Public Utilities. Strong anti-slamming laws also prohibit companies from switching you from one supplier to another without your expressed permission.